JOURNAL
The handover is part of the system
Software your team can't run without us isn't finished. What a real handover looks like — training, documentation, and the day we're not needed.
Launch day is not the finish line. If your team can't update a service time, publish a sermon, or pull a report without calling us, we haven't done the job — we've created a dependency.
A real handover starts before go-live. We sit with the people who'll actually use the system: the media team, the finance person, whoever runs events on Sunday. We watch them work, record where they hesitate, and fix those spots before we leave.
Documentation isn't a PDF nobody reads. It's short, task-based notes tied to the screens they'll touch every week. Training is hands-on — they click, we watch, we adjust. The goal is a day when our phone doesn't ring for something they could do themselves.
We still answer when something genuinely breaks. That's managed hosting. But the handover is the difference between a client who needs us for everything and a client who owns what we built.